... is the real meaning of BT.
Here's what happened.....
Early in February we organised a home move from BT. We were only moving just up the road- no change of postcode or anything so we thought it would be much easier to take our old number with us. "Yes that would be fine" said BT and set it up so that the old number would be connected, IT was due to be done on Friday 22nd. We moved in on Frid 15th so that would be a whole week. When Friday 22nd came- we fund out that it hadn't been connected. We phoned (a freephone number- but no prone to freephone from- except our mobiles) and they informed us that..."It looks like BT have reconnected your old number back to your old house!" TWITS! "Don't worry, we can get it connected by Tuesday 26th" So we waited until then. We kept ringing the old number getting the 'The number is not connected' message.
When we phoned to complain they said that there was a number at the address. THey had given us a brand new number. "Don't worry" They said "We can get the old number reconnected no by Friday 29th."
Friday 29th Came and went. No reconnection. "I am sorry, but our systems our down." So we tried again on Monday 3rd March. "You have given us the wrong number " we complained and told them the number they had given us. "You are aware that you are not calling us from that number" she said. They had gone and taken the new number away and replaced it with.... another new number! "Don't worry" they said "We can get it connected by Friday 7th!"
On Friday 7th it was connected! We got our new number back. Now to get online. We called BT internet on Friday at 4pm. "I am sorry our systems are down. Phone ack in a couple of hours" We phoned back after 6pm. "We want internet back"
"I am sorry, but your internet has been disconnected. It will take a week to get it reconnected. That will be Monday 17th! If only you had phoned before 6pm!"
BAAAAAAHHHHHHHHH!
And that, is in a nutshell, how we have been pissed around by the Bastard Tossers