by
cj592
@ 2007-10-21 - 20:16:10
OH well, I suppose I had better come clean. Today I made a little bit of a fool of myself in ASDA. I am not going to apologise for my behaviour, and I am not going to justify it, but I do want this blog to reflect the things that I do, and that may include some of the more 'forgettable' incidents I find myself in. And maybe, someone out there will understand why I ended up throwing a little childish tantrum at the Customer Service desk, and not judge me for it.
It all started due to my Plasytation3. OR it's Blu-Ray DVD capabilities. I decided to buy a blu ray film (They look amazing on our TV). And so I did. The thing is, and I am sure I am not the only one, I tend to buy loads of DVD films and it might be ages before I watch them. My other big confession is.... I am useless at keeping receipts, I may keep them for a bit, but after a while they got lost or thrown out.
Anyway, back to the film. My OH and I were having a nice night in (again) and decided to watch a film. So I pulled out my blue one and slipped it in (Stop making up your on jokes there) Only to find that it didn't work. That's when I found out that the ASDA person had given me a HD-DVD version of the film and not a Blu Ray version. It wouldn't work!
So today I tried to return it- without a receipt. I was hoping that this wouldn't matter seeing as it still had the ASDA label on it. I bet you're all thinking "Trying to change something without a receipt? You'll never get away with that." And I very nearly didn't.
Young Spotty Youth: Can I help you?
Me: I hope so, I bought this a while ago I wanted blu-ray but you have given my HD-DVD. So it doesnt work.
Young spotty Youth: Hmmmm (He checks the disk)
Me: I don't think there is anything wrong with it, except that I was given the wrong one
Young spotty youth: Have you got the receipt? (The question I was dreading)
ME: Not with me at the moment.
Young Spotty youth: I will have to call the manager over
Manager: How can I help you
Me: I bought this a while ago I wanted blu-ray but you have given my HD-DVD. So it doesnt work.
Manager: Have you got the receipt?
Me: Not at the moment
Manager: Then no. How did you pay for it?
Me: By card
Manager: Well if you bring in the bank statement as proof then maybe I'll consider it.
It was at this point I decided to make a nuisance of myself.... I am not proud of this but it worked. I threw a little tantrum.
Me: I have come a long way here, I use this shop a lot. Can I just say I have done nothing wrong here. I have bought a product I cannot use and paid a lot of money for it. I am not to blame and I am being victimised....
Manager: Okay lets see what we can do. Because I can see that you bought it here (the sticker was still on it) and it was our mistake in the first place, I am sure that we can make a straight swap.
And I got the correct version. So that little incident got the right result! So is that me standing up for my rights as a customer or does throwing childish tantrums really annoy people.
PS: I would like to thank ASDA here, they didn't have to, but they did! I appreciate that. Thumbs up form me, and I will continue to shop there.